This contract governs the leasing of lockers from the provider to customers at events. For the details of the respective offer, reference is made to the valid for the appropriate event description on the website of the provider.
The contract is either in electronic commerce on the booking side of the provider or a personal booking during the event. The presented offers represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The contracting process on the booking page includes the following steps:
- Selection of the desired event and the desired locker by the customer
- Specification: rental period and location of the locker
- Press the button 'select'
- Input of personal data (name, address) of the customer
- Selection of the payment method
- Reviewing and editing the booking and all entries
- Click on the button 'order now'
- Payment of the locker by Paypal or bank transfer
- A confirmation email from the provider to the customer that the booking has been received (at the same time the offer is accepted by the provider)
- electronic transmission of the start PIN for the booked locker to the customer
Buchungen können außer auf der Buchungsseite auch vor Ort auf der Veranstaltung aufgegeben werden, wodurch der Vorgang zum Vertragsschluss folgende Schritte umfasst:
- Auswahl des Schließfachs direkt auf der Veranstaltung
- Erfassung personenbezogener Daten (Name, Anschrift) des Kunden durch den Anbieter
- Barzahlung. Mit der Bezahlung kommt der Vertrag zustande.
- Übergabe der Start-PIN für das gebuchte Schließfach an den Kunden
The contract will be closed for the duration of the selected event, details of the deadlines will be announced on the offer website and on-site.
The opening hours for the respective event will be announced on the Internet on the booking page for this event and on site by posting. Outside the opening hours there is no access to the lockers.
All prices are final and include the legal value added tax. The prices for the rental of a locker are announced in good time before the start of the event on the offer website of the provider as well as locally by posting.
If there is a right of withdrawal and is used by this, the customer bears the resulting costs.
Processing and return costs
If the stored items of the customer remain in the locker at the expiration of the agreed rental period due to the fault of the customer, the latter must bear the processing and return costs on return to the address specified at the time the contract was concluded. For processing and return the provider charges a lump-sum fee of 25 €. This fee is payable by the customer before shipping the items. Until the payment is received, the provider makes use of his right of retention. A return of the things takes place only after identification of the customer and comparison with the data given with the reservation. A liability of the provider for any damage caused by the return is excluded.
Terms of payment
The customer is obligated transfer or pay in cash before the use of the locker the amount shown on the account indicated on the invoice.
Right of withdrawal and cancellation terms
Right of withdrawal
The customer has the right to withdraw from this contract within fourteen days without giving a reason.
The revocation period is fourteen days from the date of the contract.
In order to exercise the right of withdrawal, the customer must inform the provider by means of a clear statement (eg a letter sent by post, fax or e-mail) about his decision to withdraw from this contract. The attached model withdrawal form can be used for this, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period is sent.
Consequences of the cancellation
If the contract is revoked, the vendor will pay back all payments made by the customer, including delivery costs (except for the additional costs arising from choosing a different type of delivery than the cheapest standard delivery we offer) ), immediately and no later than fourteen days from the date on which the notice of withdrawal of the contract has been received. For this repayment, the same means of payment used in the original transaction will be used, unless otherwise expressly agreed. In no case will the customer be charged an extra fee for this repayment.
If the customer requests that the services should commence during the withdrawal period, then he must pay the provider a reasonable amount that already reflects the proportion until the date on which the customer informs the provider of the right of withdrawal regarding the contract services provided compared to the total volume of services provided for in the contract.
Early termination of the right of withdrawal
The right of revocation expires prematurely if the service has been provided by the provider in full and the customer has previously given his consent to the beginning of the execution of the service before the expiry of the revocation period. Likewise, if the customer has confirmed his knowledge of the fact that he loses his right of withdrawal by his consent with the start of the contract.
Model withdrawal form
Please fill out this form and send it to the provider, if you as a customer want to exercise your right of withdrawal.
** TruckLock - mobile Schließfächer
15712 Koenigs Wusterhausen
–I / we (x) hereby revoke the contract concluded by me / us (x) for the purchase of the following goods (x) / the provision of the following service (x)
–Ordered on x) / received on (x)
–Name of the consumer (s)
–Address of the consumer (s)
–Signature of the consumer (s) (only when notified on paper)
(x) Delete what is incorrect.
End of revocation
General, obligations of the customer and the provider
The customer is obliged to provide his personal data truthfully when submitting an offer to book a locker. This can be done electronically when booking through the offer website or in person at the event. The provider is entitled to verify at any time of the identity of the customer by checking an official document with photo. If the customer refuses that, no contract is concluded.
When booking directly at the event, the customer's data will be recorded electronically. For this purpose, the customer is required to hold an official identity document (identity card or passport) available and to make it available for use at the request of the provider.
The customer undertakes to keep the lockers clean and to treat any items lent by the provider with care. Damage that may be caused by the use of the locker by the customer, must be reported immediately to the provider.
The lockers are rented to the customer for personal use in accordance with the law for the duration of the event, subletting and re-letting is prohibited. The storage of dangerous objects is prohibited. This applies in particular to all types of weapons or weapons-like objects, pyrotechnic articles and narcotics as well as any other objects that violate the narcotics, weapons, youth protection or other laws or fire safety regulations.
Both the provider's and the customer's access code to the locker are for personal use only. A transfer to third parties is not allowed.
If the customer forgets his access code, the provider can open the corresponding locker with a second key and provide the customer with a new code for further use of the locker.
The use of electricity in the locker is at your own risk. It is not allowed to use multiple sockets. For technical reasons, the power connections are limited to a maximum power of 10W for USB ports and 70W for 230V connections. Only small consumers such as smartphones, power banks, cameras or the like may be connected to the USB sockets and chargers of laptops or similar to the 230V sockets. The provider assumes no liability for damage to electronic devices that are caused by the use of the power supply.
The provider generally has no knowledge of the items stored by the customer. However, he reserves the right to request inspection of the individual lockers at any time to check the agreed conditions.
Even without the customer's consent, the provider is entitled to open the lockers with a second key in case of imminent danger.
At the end of the rental period, the customer must empty the locker completely and remove any dirt. If there are any soiling or damage to the locker after the end of the rental period, the provider may subsequently charge the customer for the remedy.
If the customer continues the use of the locker beyond the agreed rental period, the provider is entitled to demand compensation for the corresponding period in the amount of the usual rental price.
Rental of electricity connections
In addition to renting a locker, the customer also has the option of renting a power connection without a locker to recharge electronic devices. In this case, no personal data is collected from the provider and there is no insurance cover for the electronic devices. The use of the power connection is anonymous and at the user's own risk. Therefore, the provider is not liable for damages caused to the customer by improper use of the power connection or by theft, or any other damage to his electronic equipment. The provider accepts no liability for damage to electronic equipment caused by the use of the power connection.
This service can only be used on site at an event and is not offered on the Internet.
The liability of the provider is limited to a maximum of 300€ to the customer per event and locker for damages caused to the customer by grossly negligent or intentional behavior of the provider of his belongings. These damages must be reported to the provider by the Customer within a period of seven days after the end of the tenancy. Later claims are not permitted.
The liability of the provider is limited to a maximum of 300€ to the customer per event and locker for damages by third parties, caused by fire, theft or burglary on the customers stored property. In every case, the customer must prove by means of original receipts, which damage has arisen to him. The time value is settled.
Disclaimer of liability exists for all damage caused to the customer by gross negligence or willful misconduct by the customer.
The provider is not liable for damages caused to the customer by passing on his personal access code to third parties.
If renting cannot be achieved by an event not caused by the provider, the customer is not entitled to any compensation. The provider reimburses in this case all the consideration provided by the customer. The same applies in the case that a rental agreement is concluded but the recharging of the enclosed electronic equipment is not possible due to an event for which the provider is not responsible.
The lease is closed for a specific and previously known period. A proper termination is therefore excluded.
An extraordinary termination by the provider can take place if the customer does not comply with the agreed provisions, does not follow the instructions of the provider or his employees or violates legal requirements. In particular, if the property of the provider or other customers and the security of other customers is at risk, the extraordinary termination by the provider.
Assignment and pledge ban
Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.
Jurisdiction and applicable law
It exclusively applies the law of the Federal Republic of Germany. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. Place of jurisdiction for disputes with customers is the domicile of the provider.
The invalidity of any provision of these Terms and Conditions has no effect on the validity of the remaining provisions.
Changes, supplements and additional agreements to these terms and conditions require the text form.
As of May 2022